Important Information

  • The quality of a personalized photo item depends on your original photo. The general rule is the better quality of the photo, the better quality engraving or printing it will provide for. It is not necessary to upload cropped pictures, and our professional staff will crop the pictures according to the shape and edges of the item you order. If you have any specific requests, please write them under "Your Instructions".
  • For a personalized item, you have the option of engraving, etching or printing words along with your photos, logos, or graphics. We have a character limit including spaces since longer text might interfere with the images. Although we recommend the character limit, you can add more characters and there is no additional charge. If we are concerned that there is too much words, we will contact you.
  • If the item you order is a personalized item or your order includes a personalized item, we need several days to process your order and produce your personalized gift before it can be shipped, usually is 3-6 business days. A personalized 3D photo crystal takes more time, usually is 5-10 business days before it is ready for shipping. During the holiday season, the processing time is subject to change.
  • Only US destinations are acceptable, we don't take international orders at this time. Our shipping rates are real-time shipping rates calculated directly from USPS and UPS according to the products and shipping addresses. To reduce shipping cost, group all your items into one order, you can save a lot for the shipping.
  • We accept all major credit cards including Visa, MasterCard, Discover, American Express, etc. We also accept alternative payment methods, such as Apple Pay, Google Pay, PayPal, and Amazon Pay.

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    “The crystal is beautiful. I absolutely loved the way it came out in glass structure and its 3D views from different angles are terrific. Thanks for your work. I will be glad to give a positive customer review for this one.”

    Mr R. Customer